T&Cs

Terms and Conditions

I do not issue gift certificates for the simple reason that they make no sense unless the person concerned is the one making the appointment.

Appointment Late Arrival, Rescheduling, and Cancellation Policy

When you schedule an appointment, you agree to honor it (both morally and financially).

Late Arrival: Up to 15 minutes after the scheduled start time of the session. After that, the slot will automatically be offered to someone on the waiting list. Any delay on the client’s part counts as working time and will therefore be deducted from the session; the price remains that of the corresponding service.

Cancellation - Rescheduling: Any appointment that is canceled must be canceled 72 hours in advance to avoid being charged (by phone or email to jivanaom@gmail.com). 

If canceled 48 hours in advance, it will be billed but rescheduled. If you do not wish to reschedule, I reserve the right to bill you for half the cost of the selected service.

If canceled 24 hours in advance, I reserve the right to bill you for the full cost of the selected service.

I reserve the right to cancel or reschedule our appointment if, 72 hours prior to the appointment, I have not received the completed form with the necessary information for the consultation.

Analyzing a birth chart takes time, which is why I reserve the right to decline or reschedule any appointment request if I do not have enough time to prepare for it.

ETHICAL CHARTER

Ayurveda - in France - is considered a complementary, non-conventional form of medicine. It is an approach that focuses on the human being as a whole and is based on foundational texts (Caraka Samhita, Ashtanga Hridayam, Sushruta Samhita).

I do not seek to make medical diagnoses or treat pathologies; rather, through compassionate listening, I support the individual on their health journey, helping them develop their own understanding.

The purpose of Āyurveda is to empower the individual to take responsibility for maintaining or restoring their own balance. The individual is therefore an active participant in their own rebalancing. The practitioner informs the client of the causes of their imbalances and the consequences of these on their health and well-being. It is the client’s responsibility to address these causes by following the advice given by the practitioner.

The information provided during appointments is in no way a substitute for medical advice or treatment. No claims are made regarding the initiation or discontinuation of medical treatment. If you have any concerns about your health, consult your primary care physician. 

“Care” here is to be understood in its traditional and ancient sense, that of “taking care.” Choosing an energy-based approach is a personal decision that has a therapeutic dimension only on the symbolic levels of being. It requires your responsibility and discernment. If you are suffering from a medical condition, this approach should in no way replace essential psychological or medical care.

My advice is provided for informational purposes only, strictly for personal and family use. The “remedies” mentioned are not intended to replace or substitute for medical treatment. My consultations are not a substitute for medical care. In the event of illness, whether actual or suspected, consult a doctor. By using the website www.jivana.fr, you acknowledge that you have read the disclaimer and agree to its terms. If you do not agree, you are not authorized to use this information. By using the website www.jivana.fr you acknowledge that you have read the disclaimer and agree to its terms. If you do not agree, you are not authorized to use this information.

GENERAL DATA PROTECTION REGULATION

All rights reserved. Any reproduction or use of the data on this website in any form and by any means - whether electronic, photocopy, recording, or any other means - is strictly prohibited.

The protection and security of the personal data of customers and users is a key concern for JIVANA, the publisher of this website.

JIVANA is committed to honoring the trust you place in us and to fulfilling our obligations in accordance with Law No. 78-17 of January 6, 1978, known as the “Data Protection Act,” as amended, as well as Regulation (EU) 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, “Applicable Data Protection Regulations.”

The purpose of this Privacy and Cookies Policy is to inform you and explain, in a clear, simple, transparent, and comprehensive manner, how JIVANA, in its capacity as data controller, collects, uses, and protects your personal data in connection with the services it provides. This Policy also informs you of all the means available to you to control this use and exercise your related rights. By using this site, you acknowledge that you have read and understood this Privacy and Cookies Policy.

Types of Information Collected

When you visit www.jivana.fr, the site automatically collects certain information about your device, including information about your web browser, your IP address, your time zone, and some of the cookies installed on your device. In addition, as you browse the site, the site collects information about the individual web pages or products you view, the websites or search terms that refer you to the site, and how you interact with the site. The site refers to this automatically collected information as “device information.” Additionally, it may collect the personal data you provide (including, but not limited to, last name, first name, address, payment information, etc.) during registration in order to fulfill the contract.

Why do we process your data?

The top priority is the security of customer data, and as such, the site processes only minimal user data, solely to the extent necessary to maintain the website. Automatically collected information is used solely to identify potential cases of abuse and to compile statistical information regarding website usage. This statistical information is not otherwise aggregated in a way that would identify a specific user of the system.

You can visit the website without revealing your identity or providing any information that could identify you as a specific, identifiable individual. However, if you wish to use certain features of the website, or if you wish to receive the newsletter or provide other details by filling out a form, you may be asked to provide personal data, such as your email address, first name, last name, address, company name, and phone number. You may choose not to provide your personal data, but in that case, you may not be able to take advantage of certain features of the website. For example, you will not be able to receive the newsletter or contact me directly from the website. Users who are unsure which information is required are invited to contact me at jivanaom@gmail.com.

Use of Collected Information

Your personal data is used only for the purposes for which you provided it to JIVANA. Your personal data will therefore be used in compliance with applicable law:

  • Phone calls or emails to schedule an appointment
  • When you provide me with your first and last name, date, time, and place of birth, you consent to my retaining this information for the proper analysis of your birth chart.
  • Sending communications regarding JIVANA news
  • Issuing invoices or any other accounting documents

Jivana makes every effort to ensure confidentiality in the context of its consultations and must comply with legislation regarding consent (GDPR). Jivana must comply with the European General Data Protection Regulation, particularly regarding health data, as well as the rules for managing personal data files. Jivana collects, processes, classifies, archives, and retains information and data related to its activities in accordance with applicable legal and regulatory provisions. The same applies to any notes she may take in the course of her professional practice. When this data is used for teaching, research, publication, or communication purposes, it is strictly processed with absolute respect for anonymity.

Who Has Access to Your Data

The data collected is intended exclusively for JIVANA. Since your personal data is confidential, only individuals duly authorized by JIVANA in accordance with their job responsibilities may access your personal data, without prejudice to any disclosure required by applicable regulations.

Retention period

Your personal data is retained for as long as necessary to fulfill the intended purposes, and without any time limit (in the event that you contact me again), subject to legal obligations regarding the retention of certain data, anonymization, and legal archiving options, taking into account, in particular, the applicable statute of limitations, to enable you to exercise your rights. You may notify me if you wish for me to delete them after our appointment.

Exercising Your Rights

In accordance with applicable regulations, you have the following rights regarding your personal data:

  • The right to be informed about the processing of your personal data.
  • The right to access your personal data.
  • The right to data portability.
  • The right to rectify your personal data.
  • The right to object to the processing of your personal data.
  • The right to restrict processing.
  • The right to erasure of your personal data: Subject to legal exceptions (for example, retention required to comply with a legal obligation), you may request that JIVANA erase your personal data as soon as possible when one of the following grounds applies:
    •  - Your personal data is no longer necessary for the purposes for which it was collected;
    • - You wish to withdraw the consent on which the processing of your personal data was based, if applicable, and there is no other legal basis justifying such processing;
    • - You believe and establish that the processing of your personal data is unlawful;
    • - Your personal data must be erased pursuant to a legal obligation.

Jivana reminds you that if you do not wish to be contacted by phone by companies of which you are not a customer, you can register on the website www.bloctel.gouv.fr..

How to exercise your rights

To exercise your rights, you may contact me at the following email address: jivanaom@gmail.com , attaching to your request proof of identity matching the information provided when submitting the form. Upon receipt of your complete request, I will respond as soon as possible. I am committed to doing everything in my power to respect your rights regarding your personal data.

However, if you believe that these rights have not been respected, you may file a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the supervisory authority responsible for ensuring compliance with the regulations governing the processing of personal data in France: https://www.cnil.fr/

Cookies

These cookies are strictly necessary for the operation of our websites and are essential to the functioning of our services. Disabling these cookies through your web browser may significantly impair your ability to access and use our websites and mobile applications. Without these cookies, our website cannot function normally. These cookies also ensure the security of the website for JIVANA and its users. Placing a cookie on your device requires your consent, with the exception of cookies strictly necessary for the functioning of the Site. You can express and/or modify your choices at any time. To this end, you have various options for managing cookies.

  • Exercise your choice directly from our Site
    At any time, you can adjust your preferences regarding cookies that may be placed by JIVANA via the “Manage My Preferences” icon.
  • Exercise your choice through your web browser
    You can also configure your browser so that cookies are stored on your device or, conversely, so that they are rejected, either systematically or depending on the issuer. It is also possible to configure your browser so that you are asked to accept or reject cookies on a case-by-case basis, before a cookie is likely to be stored on your device.
    To manage or change your cookie settings, please refer to the help menu or the relevant section of your browser.

Links to Other Websites

Jivana may contain links to other websites that are not owned or controlled by Jivana. Please be aware that Jivana is not responsible for these other websites or the privacy practices of third parties. Jivana encourages you to be mindful when leaving this website and to read the privacy statements of each website that may collect personal information.

Information Security

Jivana secures the information you provide on computer servers in a controlled and secure environment, protected against unauthorized access, use, or disclosure. Jivana maintains reasonable administrative, technical, and physical safeguards to protect you against unauthorized access, use, alteration, and disclosure of personal data under its control and custody. However, no data transmission over the Internet or a wireless network can be guaranteed.

Legal Disclosure

Jivana will disclose any information it collects, uses, or receives if required or permitted by law, for example, to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our/your rights, your safety, or the safety of others, to investigate fraud, or to respond to a government request.

Contact Information

If you would like to contact me to better understand this policy or if you have any questions regarding individual rights and your personal information, you can email me at jivanaom@gmail.com.

Disputes – Consumer Mediation

In the event of a dispute between the Customer and the Company, both parties shall endeavor to resolve it amicably (the Customer shall submit a written complaint to the Company or, if applicable, to the Company’s Customer Service Department).
In the absence of an amicable agreement or if the business fails to respond within a reasonable period of one (1) month, the Consumer, as defined in Article L.612-2 of the Consumer Code, may, if a disagreement persists, refer the matter free of charge to the competent mediator listed on the roster of mediators established by the Commission for the Evaluation and Control of Consumer Mediation pursuant to Article L.615-1 of the Consumer Code, namely:
La Société Médiation Professionnelle
http://www.mediateur-consommation-smp.fr
Alteritae 5 rue Salvaing 12000 Rodez

Montesquieu Community of Communes

Thank you for listing Jivana in your business directory JIVANA - Montesquieu Community of Communes https://entreprises.cc-montesquieu.fr/etablissements/9279-jivana

Book an Appointment
Book an Appointment
Scroll to Top